Frequently Asked Questions (FAQ)

 

Find quick answers to the most common questions about ordering, payments, delivery, and refunds.

1. What is Feast & Fetch?

Feast & Fetch is an online food ordering and delivery platform that connects customers with local restaurants for fast and convenient meal delivery.

2. How do I place an order?

  1. Enter your delivery address

  2. Choose a restaurant and food items

  3. Add items to your cart

  4. Proceed to checkout and make payment

  5. Track your order in real time

3. Do I need to create an account to order?

You can browse without an account, but you must create an account or provide valid contact details to place an order and receive delivery updates.

4. What payment methods do you accept?

We accept:

  • Credit & Debit Cards (Visa, MasterCard, AmEx, Discover)

  • Apple Pay

  • Google Pay

  • PayPal

  • Other digital wallets (where available)

All payments are secure and encrypted.

5. Are there any extra charges?

Your total may include:

  • Food cost

  • Sales tax

  • Delivery fee

  • Service fee (if applicable)

All charges are clearly shown at checkout before payment.

6. How long does delivery take?

Typical delivery time is 30–60 minutes. However, delivery time may vary due to:

  • Restaurant preparation time

  • Traffic

  • Weather conditions

  • Peak hours

7. How can I track my order?

Once your order is confirmed, you can:

  • Track it from your account dashboard

  • Use the tracking link sent via email or SMS (if available)

8. Can I cancel my order?

Orders can only be cancelled before the restaurant starts preparing the food. Once preparation begins, cancellation is not guaranteed.

9. Do you offer refunds?

Yes, refunds are available for:

  • Wrong or missing items

  • Undelivered orders

  • Damaged or unsafe food

Refunds follow our Return & Refund Policy and are processed within 5–7 business days.

10. What if I receive the wrong or damaged order?

Please contact us within 24 hours of delivery with:

  • Your order number

  • A description of the issue

  • Photo proof (if available)

We will resolve the issue as quickly as possible.

11. What if the delivery driver cannot reach me?

If the delivery partner cannot contact you or access your address, the order may be marked as completed with no refund. Please ensure your phone number and address are correct.

12. Are restaurants responsible for food quality?

Yes. All partner restaurants are responsible for:

  • Food preparation

  • Ingredient quality

  • Hygiene and safety

Feast & Fetch only facilitates ordering and delivery.

13. What about food allergies and special requests?

Customers are responsible for checking ingredient details with the restaurant. Please add special instructions at checkout, but we cannot guarantee allergen-free preparation.

14. Do you support scheduled or future orders?

Scheduled delivery may be available in select locations and restaurants. Availability will be shown at checkout.

15. How do I contact customer support?

You can reach us at:

📧 Email: support@feastandfetch.com