Return & Refund Policy

 

At Feast & Fetch, customer satisfaction is our top priority. Due to the nature of food and perishable items, returns are limited; however, we offer refunds or replacements under specific conditions as outlined below.

No Returns on Food Items

For safety and hygiene reasons, we do not accept returns of food items once they are delivered, unless the order is incorrect, damaged, or not delivered as described.

Eligible Refund Cases

You may be eligible for a full or partial refund if:

  • You received the wrong order

  • Items are missing from your order

  • The food arrived damaged, spilled, or unsafe to consume

  • Your order was not delivered

  • Your order was significantly delayed beyond the estimated delivery time

Non-Refundable Situations

Refunds will not be issued if:

  • You provided an incorrect delivery address

  • You were unavailable to receive the order

  • You changed your mind after the food was prepared

  • The issue is reported too late after delivery

  • Dissatisfaction is based on personal taste preferences

How to Request a Refund

To request a refund, please contact us within 24 hours of delivery with:

  • Your order number

  • A brief explanation of the issue

  • Photo evidence (if applicable)

📧 Email: support@feastandfetch.com

Our support team will review your request and respond within 24–48 business hours.

Refund Method & Processing Time

  • Approved refunds are issued back to the original payment method

  • Processing time: 5–7 business days

  • For digital wallet payments, timelines depend on the wallet provider

Order Cancellations

  • Orders may be cancelled only before restaurant preparation begins

  • Once preparation has started, cancellation is not guaranteed

  • Eligible cancelled orders will be refunded within 5–7 business days

Promotional & Discount Orders

  • Promotional or discounted orders may be eligible only for partial refunds

  • Delivery fees and service charges are generally non-refundable

Fraud Prevention

Feast & Fetch reserves the right to:

  • Refuse refunds for suspected misuse or repeated claims

  • Suspend accounts involved in fraudulent activity

Policy Updates

We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page and will take effect immediately.

Need Help?

If you have any questions about our Return & Refund Policy, contact us:

📧 Email: support@feastandfetch.com