Shipping & Delivery Policy

 

At Feast & Fetch, we are committed to delivering your food fresh, fast, and safely. Please review our shipping and delivery guidelines below to understand how we serve you better.

Delivery Areas

We currently provide delivery services within selected service zones in the United States. Availability may vary based on your location and restaurant coverage. Enter your address at checkout to confirm delivery eligibility.

Delivery Time

Estimated delivery times depend on:

  • Your location

  • Restaurant preparation time

  • Traffic and weather conditions

⏱ Typical delivery time: 30–60 minutes
Please note that during peak hours, holidays, or bad weather, delivery may take longer than usual.

Same-Day Delivery

All food orders are delivered on the same day they are placed. We do not offer next-day or scheduled multi-day shipping for food items.

Delivery Fees

Delivery fees may vary depending on:

  • Distance from the restaurant

  • Order size

  • Promotional offers

All applicable delivery charges and service fees are clearly shown at checkout before you complete your payment.

Order Tracking

Once your order is confirmed, you can track your delivery in real time through:

  • Your Feast & Fetch account dashboard

  • Order tracking link sent via email or SMS (if available)

Delivery Attempts

If the delivery person is unable to reach you:

  • They will attempt to contact you by phone or message.

  • If the order cannot be delivered due to incorrect address or unavailability, the order may be marked as completed with no refund.

Please ensure your contact details and address are correct at checkout.

Food Handling & Safety

We follow strict food safety and hygiene standards:

  • Sealed food packaging

  • Temperature-controlled delivery (where applicable)

  • Safe handling by delivery partners

Delayed or Missing Orders

If your order is significantly delayed or missing, please contact us immediately with your order number. We will investigate and provide the best possible resolution.

Refunds for Delivery Issues

Refunds may be issued if:

  • The order is not delivered

  • The order is delivered incorrectly

  • The food arrives in an unacceptable condition

Refunds are processed back to the original payment method within 5–7 business days after approval.

Customer Support

For any shipping or delivery questions, please contact us:

📧 Email: support@feastandfetch.com